Shipping, Sales, and Return Policies
Ordering Options
Call toll free 1-800-FIT-4-LESS, or 1-800-348-4537 to speak live with Jim 'Super Gym' Rosen himself or one of his fitness equipment experts ! This Toll Free phone number is available in the U.S. only. From outside of the US, you can reach us at 1-310-235-2040.
To fax an order, please send to: 310-235-2008
Payment Options
All Payments are in US funds only. For fastest shipment, payment by credit card is advised.
Credit Cards - We accept the following:
Visa, MasterCard, Discover, American Express, Optima
Personal Checks - Please allow an extra 7-14 business days for checks to clear before the order is sent. Please mail checks or correspondence to:
Fitness Warehouse,10780 Santa Monica Boulevard, Suite 360, Los Angeles, CA 90025.
Money Order/Cashiers Check - There is no delay on money orders or cashiers checks.
Checks that are returned for any reason are subject to a $20 fee.
 Referral program:  Refer a friend within 24 hours after placing your order and we will mail a check to your mailbox or credit your credit card a 10% referral fee of the value of the product(s) they purchase.  All other referrals shall receive a 5% referral fee of the value of the product(s) they purchased.  There is no time limit on this offer and you can earn referral cash back incentives for the entire lifetime that you own your equipment.  Many customers have received enough referral fees to cover most or even the entire cost of their equipment.
International Shipping Information
For shipments to countries other than USA, the following rules and restrictions apply:
All international orders are subject to a $75 minimum product cost (before shipping charges are added).
It is the customers' responsibility to research applicable duties and taxes of all items purchased in their respective countries.
Canadian customers must pay their local Canadian duties to receive shipment and arrange final broker to their destination.
If the package is seized by Customs for any reason and we do not receive the package back, we regret that we will be unable to
issue you a refund. If the package is returned and the products are in perfect condition, we will credit you the product cost
without any restocking fee, and customer is responsible for the shipping charges.
Prepayment is required. Payment must be by credit card, wire transfer, US, or International Money Order.
Customer pays shipping charges based on the weight of the package and the destination.
Sales Tax
Currently, only California residents are subject to local sales tax which is offset by a significant "Special California Resident" shipping discount since California residents are in such close proximity to our Corporate Headquarters. California residents shall also benefit by receiving their products extremely quickly. We also have warehouse locations all over the United States to expeditiously and economically serve our valued customers in all 50 states !!
International customers may be subject to taxes payable to your own country upon receiving the package, but we do not collect or know what the amount of these taxes are. Check with your country's tax authority.
Back Orders
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may become back-ordered on certain products. If you have not received your shipment within the "approximate" number of days quoted when ordering, please call us so we can address the problem. 1-800-348-4537
Shipping, Sales, and Return Policies
Upon completion of every order, an invoice will be generated and automatically emailed to our customer. Customer is responsible for reviewing the invoice for accuracy and is required to notify us within 24 hours of receiving the invoice should there be any discrepancies. Customer should make sure the product(s), shipping service, address, and phone number information are correct since it is costly to correct errors after an order has been processed for shipping. If customer does not notify us of any corrections on the invoice, then it is deemed that customer approves. If customer does not receive an invoice within 24 hours, one must be requested through our website, via email or phone within 48 hours of placing the order. Any subsequent costs incurred as a result of us not being contacted to correct any errors, will be charged to the customer.
We cannot guarantee exact shipping dates with our standard ground freight shipping services as they are dependent on a number of factors beyond our control. We are happy to make every effort possible to help our customers receive their equipment as timely as possible, even around holidays or special occasions. We appreciate your understanding and patience as we always take special care in getting your new equipment to you as quickly and safely as possible.
If you find a lower advertised price for the identical product and package within one year from the date of purchase, we will beat it. Closeout or discontinued products do not qualify for this offer. Please follow the following guidelines to receive our low price guarantee. Customer shall submit price guarantee request in writing via e-mail or US mail including a web link and contact info of authorized reseller. Item(s) must be identical products and/or packages.
All shipping and delivery quotes are "approximate" lead times. We never quote guaranteed delivery dates as we utilize the services of reputable independent freight companies and occasionally there may be brief transit delays, on rare occurrences misplaced merchandise or an occasional back order. We offer both economical common carrier service to the home and premium 2-person 'White Glove' inside delivery service. Common carrier "Express Rush Service" generally averages "approximately" 7-14 business days. Customer understands and agrees when electing to receive our upgraded 'White Glove' service that delivery may take longer depending upon how far the location is from a major city. Customer acknowledges and agrees that 'White Glove' service delivery upgrades typical common carrier curbside service to include two man in-home delivery up or down up to two flights of stairs with box and packaging removal.
Customer must be able to accept a "White Glove" delivery within a four hour window. If customer wishes to have a smaller window of time for delivery, has additional steps beyond two flights, has an abnormal driveway and/or an irregular interior requiring "White Glove" delivery team to request additional funds for delivery please note these additional funds will be COD to customer. Treadmills and other cardiovascular products require only minimal assembly. Delivery does not include setup unless specifically requested and paid for by customer when the order is placed.
Occasionally, a product may be scratched or damaged during shipping. Customers should accept the product and note any visible damage to the freight delivery receipt. Since parts are interchangeable, Fitness Warehouse agrees to replace any damaged part with a factory original new part when freight delivery receipt is properly noted. Customer agrees to adhere to freight carriers freight claim protocol and customer agrees to cooperate with such policies to facilitate the processing of the claim. Should labor be required to change a part, customer will receive FREE in-home service. If physical product damage is not seen until opening carton, customer must contact freight carrier immediately within 48 hours, and request a "concealed freight damage inspection." If a customer relocates a product to a different location than the delivery address on the bill of lading, prior to a "concealed freight damage inspection," freight company will not accept responsibility for freight damage and customer shall nullify their rights to a freight damage claim. If customer refuses delivery due to excessive freight damage, it is understood and agreed that Fitness Warehouse shall have the right to re-ship the identical product at no additional cost to customer, using the same or a different carrier at Fitness Warehouse's discretion.
On very rare occasions, a product will require service adjustments upon receipt of the product or during the initial month(s) of ownership during the "break-in" period. Fitness Warehouse agrees to provide unlimited FREE in-home service for up to one full year to rectify any such service issues on ALL products that include a manufacturer's in-home labor warranty. If parts are required, Fitness Warehouse agrees to ship replacement parts to customer FREE of charge. If service related issues from manufacturer are pending, customer agrees to cooperate in the scheduling of service under the manufacturer's warranty. Therefore, such service adjustments are not grounds for cancellation or return of a product. Although it is extremely unlikely, a product may require more than one service call to resolve a service matter. On these rare occasions, it may be deemed necessary by the manufacturer to replace the product at no charge to the customer, including FREE shipping and pick-up of first product and customer agrees to accept such replacement at no cost to them. Customer agrees that the aforementioned circumstance is not grounds for requesting a refund.
Although it is not common, occasionally a product will be mishandled and/or lost by the shipper. It is the customer's responsibility to notify us so that we may place a trace on the order, otherwise we won't know the order was not received. Customer agrees to accept a replacement unit at no cost to them. After placing order, if customer changes their mind and does not wish to accept the replacement unit, customer agrees to pay 20% cancel fees plus shipping costs both ways. Certified Pre-Owned products are special orders and require a great deal of time and expense to prepare so these products are non cancellable.
We process most orders to ship immediately within 10 minutes of ordering. Since it is costly to reverse our expeditious shipping process, customer is required to receive product to qualify for a refund of the purchase price of the product under our generous in-home "trial offer." Customer understands this return policy is designed to enable the customer to try the product with the understanding that it can be returned for a refund of the purchase price if the product doesn't meet or exceed their expectations. If customer still refuses shipment, he/she will be responsible for the greater of shipping to and from their location or a 20% cancellation fee if order is not canceled during business hours of the same business day (6 am to 9 pm Pacific Standard Time) that the order was placed. For all returns to qualify for our generous return policies, customer agrees to call during normal business hours within 45 days of receiving product for a return authorization form, prior to returning any merchandise. If a return request is submitted and the product happens to require service, all products must be serviced under factory warranty at no charge to the customer prior to return. Customer must obtain return authorization prior to returning unit. Customer must contact customer service to obtain a return authorization form, sign the form and return signed form to customer service to obtain return authorization approval. Customers are obligated to keep the original packaging should they wish to exercise our 60 day trial period. Any order without the original packaging will not be accepted for a return. If a unit is returned without a return authorization number or original packaging, it will not be accepted. The above Internet return policies are in effect to provide customers who live 150 miles or further beyond our Warehouse-Direct Showroom Complex, the opportunity to order our Award Winning Products without having the opportunity to view the product in advance. For all customers within a 150 mile radius, we cordially invite you to visit us at our Warehouse Complex to view our Award Winning products. Any product that is ordered by a customer residing within a 150 mile radius of our Showroom Complex shall be entitled to take advantage of our generous 6 month satisfaction guarantee to exchange or trade for any other product of equivalent value and receive a 100% trade credit of their original purchase. If a more costly product is desired, customer is responsible for the additional costs of such exchange. Refunds are not available to customers living within a 150 mile radius of our Warehouse-Direct Showroom Complex. Customer by virtue of ordering from us understands and agrees to the aforementioned policies. These policies have been deemed extremely fair and reasonable and have been submitted to Visa, MasterCard, Discover, American Express, and Optima for their approval and acceptance.
All special order sales via the internet and/or our retail showroom complex that are not featured on our website or typically kept in stock are final and shall not be eligible for a refund or credit due to the additional costs involved in ordering and/or stocking such items. All policies stated herein apply to both internet and/or our retail showroom complex sales.
Because Fitness Warehouse Fitness Warehouse has valued our 200,000+ customer's satisfaction for the past 20 years, we offer the most generous Risk-free Money-back Guarantee on the internet! We ONLY distribute the very best state-of-the-art, quality fitness products on the market that genuinely exceed our customer's expectations. Once you experience the first five minutes on ANY of our Fitness Equipment in the convenience and privacy of your own home, you will know exactly why so many Consumer Magazines have selected our products as "BEST BUY" Award Winners year after year! Here's our Guarantee: "If you don't feel it is the VERY BEST fitness equipment you have ever experienced in your entire life, including the most expensive equipment in the Health Clubs selling for up to $6,000 per machine, or if you don't feel you received the most incredible bargain on your new equipment, or most importantly, if you do not stand in front of the mirror or step on the scale and see dramatic improvements in the way that you look and feel, then please call us toll free on our 1-800-FIT-4-LESS hotline and we will be happy to issue a 100% refund of the purchase price of equipment and UNLIKE any other company in the entire fitness industry, THERE WILL BE ABSOLUTELY NO RESTOCKING FEES WHATSOEVER!!!" That's how confident we are in the quality of our Fitness Equipment and that it will exceed your expectations.
If customer elects to return a product that qualifies for our 45-day trial offer, customer must call our service department and receive an RA # before shipping unit back. To qualify for our "trial offer," customer must try unit for a minimum of 30 days and a maximum of 45 days to qualify for return. Product must be in perfect working "like new" condition and shipped back in its original shipping carton and packing materials or it will not be accepted. Customer will make return shipping arrangements and cover the cost of shipping and insurance. We can not accept any returns that have not been assigned an RA # prior to shipment. Upon satisfactory completion of these terms, we will issue a refund of the purchase price, less the actual cost of original shipping, within approximately 10-14 business days.
All deposits and layaways are refundable within 24 hours of being placed. After 24 hours, deposits and layaways will not be refunded. Deposit amount may be used as a credit towards future purchases of equal or greater value than product originally ordered.
Standard manufacturers warranty and any added warranty coverage purchased through FCW is non transferable and is valid for the original owner only.
Certified Pre-Owned units are "Special Order Items" and as a result, they are non-cancelable and non-refundable purchases. Also, they do not qualify for our "45 day trial/return policy" but do qualify for exchange within 30 days of receiving equipment at your home or business.
All certified pre-owned units are eligible for our Lifetime Extended Warranty as outlined on our website. In-home labor and parts are covered under warranty for 90 days from date of purchase. Any parts/service needed after 90 days will be at the customers expense unless otherwise stated on the invoice. We will assist in providing parts at special discounted prices. Please ask your Fitness Expert or Customer Service rep for full details.
All of our quality fitness products have been discounted to guarantee you the lowest price in the entire country. Virtually every product on our site that is sold to both residential and non residential settings shall automatically receive a Free lifetime extended warranty upgrade valued at $500 as stated on our website. All warranties are contingent upon parts and/or products being available from the manufacturer. To achieve our industry leading low prices, we anticipate that a large percentage of orders are sold to consumers for residential use. In these settings, most new products come with a one year labor warranty and some products have greater than one year labor warranty coverage (see manufacturer's warranty document that comes with product for specific coverage). Additionally, there are varying manufacturer part warranties up to Lifetime coverage as stated in each product's warranty documents. Naturally, if a product is used in a commercial setting, it will be subjected to greater wear and tear and therefore, our reduced sale prices for equipment sold to non residential settings include a labor and part warranty on select products whereby the manufacturer specifically includes such warranty in their warranty documents. We do not build a large cost buffer into our prices to cover future commercial service like other fitness companies who charge much higher prices than we do. If we did this, customers would be paying up to twice the prices we offer which is the case with other fitness companies. If a product does not come with a commercial labor or part warranty, customers may purchase up to three years of additional on site labor for virtually every product on our site at a very reasonable cost when placing order. If a product is outside of the U.S., customer is responsible for iinteranaltional shipping. As an added convenience, we offer parts at reduced prices for all of our valued customers. Ask your fitness expert for details. Deluxe Upgrade Packages may be purchased at the point of sale for all products and the only transferable warranty's. Coverage is as follows: Treadmills - Lifetime Telephone Tech Support and Free Tread Belts for life (if worn smooth on surface due to use. Neglect and failure to perform routine maintenance, belt alignments, etc. voids belt replacement warranty). Ellipticals and bikes - Lifetime Telephone Tech Support. Customers are responsible for paying shipping costs on any part that is covered under warranty or deluxe upgrade package stated on original invoice. For deluxe upgrade package lifetime treadmill belt replacement warranty, customer must take a digital photo of the belt confirming that belt has been worn smooth on its surface due to use. Customer is responsible for aligning belt so that it does not drift to the side and fray as this is not covered under warranty nor is other neglect, tears, spills, cuts, etc. For all parts covered under lifetime warranty, customer will be shipped replacement part(s) and is required to return the defective part within 14 days. If part is not returned within 14 days, customer will be charged the cost of the part plus shipping. Customer must provide credit card info when reporting lifetime warranty part requests which will only be used if defective part is not returned or does not qualify under the warranty coverage. If any product or part is damaged due to a lack of or improper maintenance, such item(s) will not be covered under warranty. It is important to save your invoice for future reference as this is your proof for warranty coverage. Admin sends automated lifetime warranty registration emails to customers 7 times over 30 days. Emails are sent after: 1 day, 2 days, 3 days, 4 days, 5 days, 10 days and 30 days - a total of 7 times if customer continues to ignore them. Emails inform customer how much time they have left to register lifetime warranty, the last one says "last chance" or they will forfeit it. The following (typically lower priced) products on our site include a generous lifetime warranty and due to their exceptional value, the manufacturer does not offer a labor warranty. None of the home gym manufacturers in the fitness industry ever provide labor on home gyms. If part replacement is required, the stated manufacturer part warranty will provide parts and customer can simply install the part or they can call a local tech who can perform in home service at customer's expense. The following models/manufacturers do not offer a labor warranty. Keys: KF 430rHR, KF 440el, HT 440hru, HT 440rHr, KF 540Hr, HT 660hru, HT 660rHr, SuperCycle V (Viper), LifeSpan SP1000 (stretch Partner),
IMF SuperStepâ„¢ Stair Climber. The following manufacturer's do not have in home labor warranty on all products: Fit Express, Stamina, BodyCraft, Body Solid. In some cases, parts will need to be sent to customer to repair equipment requiring service. These parts are interchangeable and in most cases, are very simple to replace. In an effort to avoid unnecessary delays with technician scheduling, our company policy is such that we attempt to walk the customer through replacing parts over the phone. Some parts are more labor intensive and involved and in such cases a technician will be required to install these parts. Our service representative will make this determination after a telephone support is first attempted. Customers residing outside of our service provider's coverage network are eligible for a $75 credit and will be required to contact and pay a tech in their own local area.
All certified pre-owned units are eligible for our Lifetime Extended Warranty as outlined on our website. In-home labor and parts are covered under warranty for 90 days from date of purchase. Any parts/service needed after 90 days will be at the customers expense unless otherwise stated on the invoice. We will assist in providing parts at special discounted prices. Please ask your Fitness Expert or Customer Service rep for full details.
Manufacturer warranty and extended lifetime warranty are valid as long as the manufacturer is still in business and able to provide parts. In the event a manufacturer goes out of business and cannot provide parts, warranty cannot be fulfilled and Fitness Club Warehouse, Inc. and Fitness Warehouse dba shall not be held responsible for said warranty.
In an effort to provide the most efficient service, we may amend our policies from time to time. All customers are subject to policy changes without notice.
*If you find a lower advertised price for the identical product and package within one year from the date of purchase, we will beat it. Closeout or discontinued products do not qualify for this offer. Monthly payment estimates are based upon the cost of the product and do not include nominal loan origination fee and shipping fees, if any.
**Our staff equipment experts will appraise the value of your equipment based upon its age, condition, and salability.
*"Special Order Items", which include Certified Pre-Owned units, Spas and Saunas are non-cancelable, non-refundable and do not qualify for our 45 day trial/return policy.
**Outside California. All warranties are not refundable. Currently, only California residents are subject to local sales tax which is offset by a significant "Special California Resident" shipping discount since California residents are in such close proximity to our Corporate Headquarters.
*For all customers within a 150 mile radius, we cordially invite you to visit us at our Warehouse Complex to view our Award Winning products. Any product that is ordered by a customer residing within a 150 mile radius of our Showroom Complex shall be entitled to take advantage of our generous 6 month satisfaction guarantee to exchange or trade for any other product of equivalent value and receive a 100% trade credit of their original purchase. If a more costly product is desired, customer is responsible for the additional costs of such exchange. Refunds are not available to customers living within a 150 mile radius of our Warehouse-Direct Showroom Complex.
*Orders are shipped via a third party carrier. 99% of orders placed before December 10 via standard delivery (non White glove delivery) will arrive before Christmas however there exists the small possibility that the shipper may encounter a minor transit delay which may result in delivery shortly after Christmas. Certified Pre-Owned products, saunas and spas take longer to ship and cannot be guaranteed for Christmas delivery, however we will certainly make every effort to do so.
*Testimonials on site are from actual customers. Photos shown are not necessarily from customers as some are models.
*Acts of nature, extreme weather conditions (including but not limited to hurricanes, heavy snow/rainfall, tornadoes, typhoons, floods, tsunamis, earthquakes), truck and/or mechanical problems and any other unforeseen event that delays an order, customer understands and agrees to cooperate in the receipt of the order despite delays in delivery. In these instances, our company has fulfilled its commitment to order the product and shipment whereupon significant costs have been incurred. If a customer changes their mind and wishes to cancel, they agree to reimburse us for our actual costs for shipping, handling, insurance, rerouting, etc.
*All additional equipment, machinery, labor, etc. required to do an installation beyond the norm of simply having direct access to the space without any encumbrances, the customer shall be responsible for such additional costs. Customers are required to inform us in advance regarding any unusual circumstances that will make the installation more challenging and/or costly.
Release, Waiver of Liability & Indemnification
I understand that exercise, training and using fitness equipment are potentially hazardous activities. I further understand that these activities involve risks of injury, aggravation of pre-existing conditions, and in the most severe and extreme situations, even death. Furthermore, I acknowledge that exercise on the body cannot be predicted with complete accuracy and that changes may occur during or following exercise that could lead to these complications and adversely affect my health. These changes may include high blood pressure, increased heart rate, altered heart function, and possibly, and again in rare instances, cardiac complications. I am voluntarily purchasing this equipment with the intent to use it with the full knowledge and understanding of the potential dangers. I am also advised that a comprehensive medical examination is necessary before using the equipment and machinery and that a consultation with a physician is also essential to determine which physical activities, exercises, training and programs are recommended by my doctor. I acknowledge that I have either had a physical examination within the last month, or that I have voluntarily decided to assume all responsibility and liability for using the equipment I am purchasing. I have been informed of the following notice: "If you are currently under a physician's care for an injury, condition or illness, FintessBlowout.com of Los Angeles CA strongly urges you to consult your physician before conducting any exercises with the equipment you have purchased."
I further declare that I am physically fit, sound and suffering from no condition, impairment, disability, disease, infirmity, or illness that should prevent my participation in any program and the use of any exercise equipment.
I personally assume all risks involved in all exercises, training, activities and programs that I do with the equipment I have purchased. I also waive and release, now and forever, all claims and causes of action against Fitness Blowout.com, its elected or appointed officers, agents, volunteers, employees, representatives, consultants, executors, and all others directly or indirectly connected with FitnessBlowout.com (Related Parties) from any damages, actions, claims and liabilities, whether known or unknown, anticipated or unanticipated, suspected or unsuspected, relating to or arising from any activity, personal injury I sustain including death, any medical condition which results, any aggravation of a pre-existing medical condition that I aggravate, and any and all other damages which I sustain in any way from the direct or indirect result of my activities, exercise, and training using the equipment I have purchased. I agree that I will never prosecute or in any way aid in prosecuting any demand, claim or suit against Fitness Blowout.com for any damage, or injury to my person or property that may occur from and/or cause whatsoever as a result of my use of the fitness equipment I have purchased.
I further agree to indemnify, hold harmless and defend Fitness Blowout.com and each of the other Released Parties from and against any loss, damage, liability and expense, including costs and attorneys’ fees, incurred by Fitness Blowout.com or any of the other Released Parties as a result of my using the equipment I have purchased.
I agree that laws of the State of California shall govern the rights and obligations of the parties to this Release and the interpretation, construction and enforceability thereof. I agree that any lawsuit brought against any Released Parties shall be brought solely in any State or Federal court located in Los Angeles County, California. I further agree that, in the event any provision of this Release is found to be, by a court or other legal authority of competent jurisdiction, to be invalid or otherwise unenforceable, that the remaining provisions shall remain to be valid and enforceable to the fullest.
This release is a binding legal contract.
Product Page Policies
*Customer must have a credit or debit card from which to process monthly auto payments.
*Customer covers shipping cost of only $169 on the KF 440hru Upright Bike, KF 440HR Recumbent Bike or BodyCraft F620 Compact Home Gym during Free equipment sale promotion.
*During this limited promotion, we are so confident that our prices cannot be beat, if you find a lower advertised price within 10 days after placing your order, we guarantee to beat the advertised price. If we are unable to beat a lower advertised price, your equipment is free. To qualify, advertised price must be from a current authorized dealer which shall be confirmed by the manufacturer.
*Customer shall be paid $5 per pound for every pound of weight loss with a maximum of 30 pounds/$150 cash back. Customer shall provide before and after photos and video tape describing their weight loss, which Fitness Warehouse product was used, and any other inspiring words, to appear on our website to receive cash back incentive!! Customer shall submit video tape documenting initial and final "weigh in". Scale must be videotaped at zero setting followed by "weigh in" including a close-up shot of the date on the front page on the local daily newspaper. This procedure must be performed for both before and after "weigh ins" to document results and receive cash back awards. Good luck!
**Outside California. Currently, only California residents are subject to local sales tax which is offset by a significant "Special California Resident" shipping discount since California residents are in such close proximity to our Corporate Headquarters.
* All prices quoted are Warehouse Direct!
*Select products marked with "free shipping" only includes orders shipped within the continental US.
*Due to the significant discount sale price being offered on all demo products that are not new in box, there are no returns on these products. This policy supersedes our 45 day return policy which is only available on select products which are new in the box.
*Certified Pre-Owned units, Spas and Saunas are "Special Order Items" and as a result are non-cancelable, non-refundable and do not qualify for our 45 day trial/return policy.
*All "Like New/Demo Models" have been deeply discounted. These units include standard warranty coverage and a Free Lifetime Extended Warranty valued at $500. These units operate like new equipment and may have cosmetic flaws, scratches or blemishes and have been deeply discounted as a result.
**DVD/iPod unit is optional. Actual unit may vary from picture
*Leg Press Optional
*See policies page or "satisfaction guarantees" page for full details.