iFit Live Support Categories
- Support Home
- USB Module Setup
- WiFi Module Setup
- WiFi Module Troubleshooting
- Color Touchscreen Setup
- Frequently Asked Questions
- Medical Disclaimer
iFit SD Support Categories
Frequently Asked Questions:
- Verify that you are using a recent version of your web browser.
Verify that you have Adobe Flash version 10 installed for your browser.
- What version of iFit does my Treadmill, Elliptical, or Bike support?
- Where do I obtain workouts for my iFit-enabled product?
- My console display says, "Connecting to iFit Live," but does not proceed.
- The workout download process reaches 98%, but starts over at 0%. It continues to loop.
- Why is the workout audio garbled sometimes?
If you are using Internet Explorer 8, make sure that compatibility mode is disabled.
- My iFit Live wireless module will not insert completely into the expansion port.
- What do the different light colors on my wireless module represent?
- How often does my iFit Live equipment download updates?
- How long will it take to download my workout?
- What is the range of the iFit wireless module?
- What frequency does the wireless module use?
- What wireless security protocols are supported?
- When attaching my Module to my computer, I get a message about corrupted files!
- IFIT LIVE SETUP UTILTIY:
- What Operating Systems are supported by iFit Live?
- My computer display is not updating my stats and other information... why?
- Why do certain pages on the iFit Live website display incorrectly?
- What is the "Standard Workout Console," and where do I find it?
- The "Standard Workout Console" (external computer) is not updating workout statistics.
- What version of Adobe Flash is required to access the iFit Live website?
Answer: to reset your password. here to reset your password.
- Log into the website. You must be logged into your account to change your password.
- Click on the "MYFIT" navigation link at the top of the page, and then click on the "MY PROFILE" subcategory link that appears below. A shortcut is to simply click your username, located at the top right corner of each screen.
- This will bring up your profile page. You can update a variety of settings and preferences here.
- Click the "UPDATE" button under the Account Info section.
- In the right column, enter your current password, your new password, and a confirmation.
- Click "SAVE" to submit your changes, and "CANCEL" to return to the previous screen.
NOTE: If you need to change the password for an additional user on your account, that person must log in to change their password.
Answer: Your password can easily be changed as often as you wish. In order to change your password, please follow these steps, or you can click
- Log into the website. You must be logged into your account to view or change account details.
- Click on the "MYFIT" navigation link at the top of the page, and then click on the "MY PROFILE" subcategory link that appears below.
- A shortcut is to simply click your username, located at the top right corner of each screen.
- This will bring up your profile page. You can update most of the settings and preferences here.
- To enter each section, click the "UPDATE" button.
- Make sure to Click the "SAVE" button to commit any changes you have made.
Answer: Please do not contact the store. Please contact iFit Live Product support toll-free at: 1-866-608-1798.
Answer: Please contact Customer Service toll-free at: (866) 608-1798, Monday - Friday (6:00am - 6:00pm MST). Email: firstname.lastname@example.org
Answer: There are three iFit technologies that we have produced through the years: iFit Chirp, iFit SD, and iFit Live. In addition, some iFit products were released that only ran built-in programs. Each iFit technology functions independently of each other; they are not backwards compatible.
iFit Chirp - this is the original iFit technology. It uses digital audio cues ( -chirp- played from Audio CD's, Video Tapes, or your computer) to control and communicate with your exercise product. A standard line-in audio port will be present on either the console or the bottom-rear of your equipment (see examples below). If your product's console says iFit, but does not have an SD/MMC card slot, your equipment supports iFit Chirp technology.
iFit SD - the second generation iFit technology used SD cards to store your workouts. These cards delivered the workouts to your equipment. See below for an example of an iFit SD slot and controls:
iFit Live - the third generation iFit technology is brand new, and communicates wirelessly across the internet using the iFit wifi expansion module. If you recently purchased your product, and it says iFit, it may support our newest technology. See below for an example of an iFit Live wifi module slot:
Answer: There are three iFit technologies that we have produced through the years: iFit Chirp, iFit SD, and iFit Live. Each iFit technology functions independently of each other; they are not backwards compatible.
- If you have iFit Chirp, please visit workout.ifit.com to log in and run your workouts! You can also order iFit Chirp CDs from our iFit Store.
- If you have iFit SD, then download or order SD workouts from the iFit Store and.
- If you have iFit Live, that uses iFit.com. It's our exciting new technology, and what this site is all about!
Answer: It should only take the iFit wireless module five or six seconds to connect to the iFit Server. If the "Connecting" message continues to display, and your console does not proceed after 30 seconds, try the following troubleshooting steps:
- Remove your wireless module for ten seconds, and reinsert it into your console.
- Power Cycle your exercise equipment. This is done by unplugging or turning off the power switch for 30 seconds. Then restore power.
- Check that your wireless router or modem is functioning properly, and that you have a signal to your Internet Provider.
- Certain 2010 models of iFit Live equipment may not have firmware released yet. If your machine console is not successful in retrieving its first workout, please contact support by email or phone to determine whether the necessary firmware updates have been released.
Answer: When a workout is being downloaded to your console, a progress bar will show a percentage of the files being retrieved for that workout. It may occasionally jump back to 0% after it has reached 98% or 99% completed. This process may repeat multiple times, and can be caused by these situations:
- Sometimes the download process may miss one or more files on the first pass. When it checks its workout manifest, it will detect those files that still need to be downloaded. Some workouts have a lot of audio and image files associated with it, and have a greater number of files to download. These missing files will be caught in the second or third pass, and the download process will reach 100%. At this point your workout should display, and it will be ready to run.
- If the "DOWNLOADING WORKOUT" process reaches around 98% , but suddenly jumps back to 0% completed and continues to loop multiple times, the process may have gotten stuck. In this situation you will often see the following message: then displays the message, "NO WORKOUTS AVAILALABLE" or "DOWNLOAD INCOMPLETE."
- If your workout does not complete the file download process, and continues to loop back to 0%, it is necessary to remove the wifi module from your console, and then reinserting it. I also recommend removing the key and reattaching it before reseating the module.
- Also, if the "CONNECTING TO IFIT" message stays on the screen without progressing for a while, check the module to see whether it is flashing rapidly green. This may indicate that a console update is downloading in the background, which will slow the process that takes you to the "DOWNLOADING WORKOUT" screen on your display. Give it some time before pulling the module.
Answer: On rare occasions, you may hear that audio being played back for the workout you are running (i.e. Jillian Michael's) may be slightly distorted or garbled. This can be caused if the wifi module is transferring data while the audio is playing.
Answer: There are three things to check if you experience this situation:
- Ensure that the module is inserted with proper orientation. The module status light and the iFit logo must face up. ( The module is keyed and should only be inserted one way.) Do not force!
- The customer can apply some light pressure to the underside of the module, and gently push it upwards while inserting it. This may help seat it fully.
- The customer can also loosen the console screws 1 or 2 turns.
Answer: Depending on your wireless module's state, its light will flash different colors.
- GREEN (Slow Flashing) - The module has established a connection with a wireless network.
- GREEN (Rapid Flashing) - Data is being transferred; module is communicating with network.
- AMBER (aka Orange) - Intermediate State; module is in the process of connecting to network.
- RED (flashing or solid) - Not Ready. This often indicates that the module has not connected.
Answer: Your iFit Live Equipment will attempt to download updates in the following situations:
- 30 seconds after the machine is powered up (with or without the key).
- After any workout is finished, either by completing the workout or removing the key.
- Every 30 seconds or 3 hours of idle state, your iFit Live equipment will check for firmware (console) updates, user data, and additional workouts.
NOTE: In order to receive workouts or firmware updates, your machine must be plugged in.
Answer: The time required to download each workout will vary. Standard Workouts should take 3-5 minutes. However, the following factors will increase the download time: Enhanced Workouts that include audio and images, the length of the workout, and the speed of your network and Internet Connection Service (ISP).
Answer: The wireless module is capable of communicating up to 100 feet.
NOTE: The actual range will vary, and is dependent upon a variety of physical factors: walls, electrical shielding, and devices that generate electro-magnetic interference. Cordless phones may also operate on the same frequency as the iFit Wireless Module, and can interfere with communication.
Answer: The wireless module communicates using Wireless B (802.11b) wireless transmission frequency.
Answer: There are several security modes that you can configure your wireless module to use if your network supports them:
WEP: A popular security protocol for wireless networks. This protocol encrypts data based on a fixed 64-bit or 128-bit key, the latter being the most secure. WEP is part of the 802.11 standard. The WEP key can be any combination of hexadecimal characters, which include numbers (0-9) and letters (A-F)
WPA: This protocol offers a high level of security, and is especially ideal for a home or small business environment. A pre-shared key is used.
WPA2: This protocol is the next-generation version of WPA, offering an even higher level of security than its predecessor. It is also well-suited for a home or small-office environment.
MAC Filtering: Every network device (including your iFit Wireless module) has a unique serial number embedded in the hardware. If your wireless network supports MAC filtering, you can enter the MAC Address into your wireless networks to allow communication and authentication.
Answer: When plugging your iFit wifi module into your computer (via USB cable), a pop-up alert may appear on rare occasions that states that there are "corrupt files".
If you get such a message, you will need to format your iFit module using a Windows-based PC.
Formatting your wifi module should only be done if you have corrupt files on your module. Before formatting, you should first try deleting the files from your module, remove the module, and re-attaching it. A format should only be performed as a final troubleshooting step.
*** DO NOT FORMAT YOUR WIFI MODULE WITH A MACINTOSH COMPUTER! ***
This is because the wifi module requires a FAT16 file system, and Apple Macintosh computers only offer FAT32 through the GUI format tool. If you need to format your module, it should be done on a Windows-based PC.
WARNING: Performing a format will destroy all data on the selected drive! If you are not comfortable using computers, and are not familiar with drive letters or volumes, please contact support for assistance. If you select the wrong drive, you could delete your important data, including the operating system that allows you to boot your computer.
iFit.com is not responsible for any loss of data if you format a drive or volume other than the iFit WIFI Module. By proceeding, you agree to all risks and responsibility.
How to format your wifi module on a Windows-based PC:
- Connect your wifi module to your Windows XP, VISTA, 7 PC using the supplied USB Cable.
- Right click on the drive. Then, in the popup menu select "Format".
- A popup window will appear. Make sure that the "File system" is set to "FAT" (do NOT select FAT32), and make sure the "Quick Format" option is NOT checked.
- Click the "start" button. You will get a warning stating formatting will erase all data on the disk. Click "OK" to confirm the format.
- The format should take only a few minutes on Windows XP, but could take up to 15 minutes if using Windows Vista or 7. Once the format is complete, click "OK" twice to close the confirmation and format windows.
- Remove the module from your computer, wait 5 seconds, then re-connect the module. Launch the iFit Live program, log in, and follow the onscreen instructions to proceed through the configuration.
- Once you have completed the configuration, close the iFit Live program, and disconnect the module from your computer. If you have a Treadmill or Incline Trainer, follow "Step A" below. If you have an Elliptical, then jump to "Step B" instead.
- Step A - (For Treadmills & Incline Trainers) Insert the module into the console of your treadmill, connect the safety key, turn on the power, wait 15 seconds then remove the safety key. If you get a screen that states that a firmware update will begin in 30 seconds, you will need to let it run its course. If you do not get the firmware update screen, you can re-connect the safety key and then select "iFit Training," and download your first workout.
- Step B - (For Ellipticals & Striders) Insert the module into the console of your elliptical and turn on the power. You will then need to let the elliptical stand undisturbed for 5 minutes to initiate sleep mode. The console screen will go dark, and it will check for a firmware update. When the firmware begins to install, the screen will light up and display a progress bar. You must allow it to complete the update. If you do not see the firmware update screen, your firmware is updated, and you may proceed by selecting "iFit Training," and download your first workout.
Answer: When performing a configuration of your iFit Live wifi module through the "iFit Live Setup" application for the first time, you may not have been successful in completing the configuration. Please follow these steps to configure your module.
NOTE: These instructions only apply if you have not been able to successfully configure your module.
You will now need to format your iFit module using a Windows-based PC. Formatting your wifi module will replace any corrupt files that could cause problems with firmware updates and your network configuration.
*** DO NOT FORMAT WITH A MACINTOSH COMPUTER! ***
The wifi module requires a FAT16 file system, and the Macintosh Disk Utility tool only formats using FAT32. To format your module properly, a Windows-based PC is required.
WARNING: Performing a format will destroy all data on the selected drive! If you are not familiar with drive letters or volumes, please contact support for assistance. If you select the wrong drive, you may delete important data, including personal information or system files!
iFit.com is not responsible for any loss of data if you format a drive other than the WIFI Module.
How to format your wifi module on a Windows-based PC:
- (click Figure 1 to expand image) Open "My Computer" and look at your drives. Right-click the "IFIT" drive, and select "FORMAT" from the context menu.
- The FORMAT dialog box will appear. (see Figure 2). Make sure that the "File system" is set to "FAT" (do NOT select FAT32), and make sure the "Quick Format" option is NOT checked.
- Click the "start" button. You will get a warning stating formatting will erase all data on the disk. Click "OK" to confirm the format.
- The format should take only a few minutes. Once the format has completed, click "OK" twice to close the confirmation and format windows.
Uninstall the iFit application from your computer. Reinstall the newest version of the iFit Live Setup application from our website here Click on the large iFit Live graphic to install..
- NOTE: If an error message about Adobe Air appears in place of the iFit Live icon, it means that Adobe Air did not install or update properly. To install the newest version of Adobe air, click here.
- After the iFit Live Setup application has been installed, the button text of the iFit Live logo will change to "Launch Now" or "Upgrade Now" when future updates become available.
- (see Figure 3). It will walk you through the configuration of your wifi module. Launch the iFit Live Setup application, either from your computer or the install page of this site
After you have logged into the iFit Live Setup application, the program will check for firmware updates.
This process may take a few minutes.
Once the iFit Setup Application has finished installing firmware updates to your wifi module, follow all steps carefully. Figure 4 shows what this screen looks like.
- When you reconnect your wifi module to your computer, the firmware files will be updated.
Click "Change Settings" to continue the network configuration process.
- Locate and choose your Network by selecting the public SSID that represents your network.
- Enter your Networks SSID (router name) and the passphrase if using WEP/WPA encryption.
- If you cannot locate your network, make sure that your router's SSID is set as public.
- Confirm that your network settings are correct. If you're satisfied, click the "Next" button. The iFit Live Setup will test your network connection with the information you provided. You will know if your configuration was successful if all the boxes on the left column are checked green, and the final screen displays: "SETUP COMPLETE: Your module has been successfully configured."
- If you get the failed message that your module was NOT configured successfully (red text), your issue is probably related to your network. Please follow these network troubleshooting steps. (see Figure 5)
- Once you have completed the configuration, close the iFit Live program, and disconnect the module from your computer. If you have a Treadmill or Incline Trainer, follow "Step A" below. If you have an Elliptical or Strider, jump to "Step B" instead.
Now it's time to plug your wifi module into your exercise equipment and get working out with iFit Live! Even if the network test was not successful, give your module a try. As long as you configured your module correctly, your exercise equipment should still be able to talk to your network.
- A green light on your module means it's communicating with your network.
- A red light on your module indicates an inability to connect to your network..
Step A - (For Treadmills & Incline Trainers) Insert the module into the console of your treadmill, connect the safety key, turn on the power, wait 15 seconds then remove the safety key. If you get a screen that states that a firmware update will begin in 30 seconds, you will need to let it run its course. If you do not get the firmware update screen, you can re-connect the safety key and then select "iFit Training," and download your first workout.
Step B - (For Ellipticals & Striders) Insert the module into the console of your elliptical and turn on the power. You will then need to let the elliptical stand undisturbed for 5 minutes to initiate sleep mode. The console screen will go dark, and it will check for a firmware update. When the firmware begins to install, the screen will light up and display a progress bar. You must allow it to complete the update. If you do not see the firmware update screen, your firmware is updated, and you may proceed by selecting "iFit Training," and download your first workout.
Answer: This is currently a known issue. At this time, the "iFit LIVE Setup" utility will not correctly see most Macintosh networks, although your module will still be able to communicate with it. This is a bug that is being worked on and will be fixed soon. Do not despair! The configuration can still be done successfully, but requires a few different steps. You will need to perform a "manual configuration," which is very simple to do.
- Launch the iFit Live program, then log in. The title will probably read, "NOT CONFIGURED."
- Click on the "Change Settings" button. A search for available networks will begin. Click the "Cancel Button" to stop the search.
- Click "Configure Manually" at the bottom of the window. This opens the manual configuration screen.
- At this point, you must know a little about your network. You will need to enter your SSID (network name), the Security type (None, WPA/WPA2, WEP), and enter the passphrase password, if you have one.
- Click the "continue" button, wait about 10 seconds, then simply close the application... do not wait for it to complete the configuration, as it would eventually time out.
- Unmount (Eject) the wifi module before physically disconnecting it from the USB connection.
- Disconnect the wifi module physically from your computer, and insert it into your exercise equipment (with the power off and key removed). Once you have inserted your module, attach the safety key and turn on the power.
- Wait a few moments. If the wifi module was able to successfully connect to your network, the light on the module should turn green and start flashing rapidly. This will probably be your first time using the module. Firmware updates are necessary before you can run your first workout. Please see other FAQ's on this list for additional details on running a firmware update.
- If you have a treadmill or incline trainer, wait 30 seconds and then remove the safety key. If a firmware update is available, your console display will say that it is going to begin a firmware update.
- If you have an elliptical or strider, or a console that does not have a safety key, you will need to wait about 5 minutes for the console to go into sleep mode. Sleep mode will initiate the firmware update process, if an update is available.
- The firmware update screen will display a progress bar, so you will know that it is happening. The update can take up to 2 hours, and is an automatic process that can run unattended. Please allow time for the firmware update to install. If successful, your first workout will be available to download and install.
- Once you have reached this point, you should not need to configure the module again. You can leave it in your equipment most of the time. Even if you add a new user through the iFit.com site, the module will update that information automatically.
Answer: There are several reasons that the iFit Setup utility may be unable to connect you to your wireless network. The iFit wifi module has been tested on a large number of network configurations, but due to the sheer number of routers and access point devices available to the consumer, we cannot guarantee that your network will work with our wifi module. Please check the following items:
- DHCP - make sure that your router has DHCP enabled.
- 802.11B - The iFit Live Module only communicates using the 802.11B standard; make sure that your router is capable of broadcasting in 802.11B. Most "G" routers are set to mixed mode by default, which includes both G and B communication. Verify that your router is setup to broadcast in a mixed mode that includes B, or exclusively communicating in 'B' mode.
- Public SSID - The iFit Live Module can only connect to SSID's that are publicly broadcast; some routers are configured as private. Make sure that your router is broadcasting its SSID, or the wifi module will not see it. NOTE: The SSID is the name of your router.
- Network Password - While configuring your wifi module for your network, you are required to enter the WEP/WPA encryption key or "passphrase" that is set on your router. It is usually case sensitive. If you have incorrectly entered your password, the wifi module will not be able to connect.
- MAC Address Filtering - Some routers only allow certain MAC addresses to connect to them. This is common with routers that are configured by your ISP (Qwest, Comcast, Verizon, etc). If you have activated MAC filtering on your router, it will be necessary to add the MAC Address of your module to the list of allowed MAC Addresses. You may need to contact your ISP to configure this list.
- Software Applications - Some 3rd party software packages (especially security programs) may block your wifi module from connecting to our iFit Servers. You may need to configure your security software / firewall(s) to add the wifi module as a trusted device.
- Computer Security - There are many system settings that can prohibit connections of any kind. Check your windows firewall and if you are running WINDOWS VISTA or WINDOWS 7, security is much tighter than previous versions of Windows. You may need to add your WIFI Module though the Control Panel to allow it access to your computer.
- ISP Blocking - If your Internet Provider supplied a broadband modem (DSL / Cable) that also functions as a wireless router for your home network, all computers and devices connected to that modem will be visible on your ISP's network. Your iFit wifi module may be detected as a foreign device and be blocked for security reasons. If you do not have a separate router connected to your modem, and your wifi module is not able to communicate properly, you will need to do one of the following things:
- Contact your Internet Provider for assistance in allowing your wifi module access to their network.
- Purchase a wireless router that you can configure to your ISP broadband modem, so that your wifi module can be assigned a valid IP address within your home network.
- WEP Encryption - If you are using WEP encryption, our module requires the WEP key to be entered as hexadecimal characters (0-9 , A-F) If you use other characters in your WEP key, the wifi module will not be able to communicate using WEP encryption. If you still have problems, try using WPA encryption instead.
- If you have verified all of the previous steps, you may want to try disabling security temporarily. Try configuring the module while your network is unsecured. This will help you determine whether your issue is with WEP/WPA encryption, or something else. If you still cannot connect on an open network, please contact your Internet Provider, or the manufacturer of your router for additional assistance. They may be able to help you configure network settings that are beyond our control, such as resetting the router back to factory settings.
Answer: Microsoft Windows, Apple Macintosh
Answer: If you have a computer, laptop, or smart phone near your treadmill, it is possible to view your progress as you run your route. Sometimes the statistics (i.e. Speed, Distance, Time, Calories) will not update on the screen. If it is a "Build Your Own" route, the runner icon may not be moving along the map. If your workout console isn't showing any updates, it may be necessary to log out and back in. This can occur if your computer's session expired, a network lapse, the communication with your console may lose its real-time data flow connection.
Answer: The iFit Live website has been written with adherence to current web standards. If certain pages look strange, garbled, or incorrect, please check the following things:
- Verify that you are using a recent version of your web browser.
- Verify that you have Adobe Flash version 10 installed for your browser.
- If you are using Internet Explorer 8, make sure that compatibility mode is disabled.
Answer: The "Standard Workout Console" is not part of your equipment console. It is a specialized view that appears on an external device. If you have a compatible computer, laptop, or smart phone located near your iFit Live exercise equipment, the "Standard Workout Console" can be displayed on it.
When you are logged into your account on this site, the Standard Workout Console will appear automatically once your workout begins. It displays extended statistics that include your incline and speed, time elapsed, calories, pace, and total workout time. This site will identify whether your machine is online or offline. The standard workout console only displays while your machine is detected as being online.
Additionally, if you are running a custom workout built from Google Maps, a specialized version of the workout console will appear that will show your workout in progress. An icon will display that represents your position along the path or trail defined in the custom Google workout. You can switch between Map, Satellite, and a Google Maps 3D view.
Answer: The "Standard Workout Console" is not part of your equipment console. If you have a computer, laptop, or smart phone located near your iFit Live exercise equipment, the "Standard Workout Console" will appear on it. (see previous FAQ for additional information)
If the workout console is not updating any of your workout statistics, it may be necessary to log out of the ifit.com site and log back in. Loss of interactive communication with our site can occur if your session has expired, or a network hiccup occurred. If you do not log out and back in, your computer or smart phone may have lost its real-time data flow connection with your machine console.
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Answer: The iFit Live site requires the most recent version of Adobe Flash Player (ver. 10)
You can upgrade here: Adobe Flash Install Page